Terms and conditions

These Terms and Conditions apply tothe use of the Service and access to this Website, andany other related agreement or legal relationship with the providerin a legally binding manner.

Defined terms are listed in the relevant section of this document.

The most important things at a glance
  • Please note that individual provisions of these Terms and Conditions may only apply to certain categories of users, for example, only to consumers or only to users who do not act as consumers. Such limitations of application will be expressly stated in each affected clause. If no such statement is made, the clause will apply to all users.
  • The right of withdrawal is only available to European consumers.
  • This website automatically renews product subscriptions. Information regarding a) renewal period, b) cancellation, and c) notice of cancellation can be found in the relevant section of these Terms and Conditions.
  • Important: For consumers residing in Germany, different rules apply, which are described in the relevant section of these Terms and Conditions.
Terms of use
Unless otherwise stated, access to this website is subject to the terms and conditions set out in this section.Separate or additional terms of use or access may apply under certain circumstances and will be expressly stated in this document in such cases.

By using the Service, Users confirm that they comply with the following conditions:
  • Users can be consumers or business customers;

Content available through this website

Unless otherwise stated or clearly indicated, all content available through this website is owned and provided by the provider or its licensors.

The provider makes every effort to ensure that the content provided via this website does not violate applicable laws or the rights of third parties. However, this result is not always possible.In such cases, users are asked to address their complaint, preferably to the contact details provided in this document. The right to enforce any claims (extrajudicially) remains unaffected.

Rights to the content available through this website

All rights to the content are reserved by the provider.

Users may only use the content to the extent necessary or – even implicitly – intended for the proper use of the service.

In particular, users are not permitted to reproduce, download, distribute, edit, translate, modify, transform, publish, transfer, sell or license the content beyond the limits defined below, or to enable third parties to carry out the aforementioned actions via their own device, even without the user's knowledge.

Unless expressly stated on this website, the user may download, reproduce and/or distribute selected content available through this website for solely personal and non-commercial purposes, provided that the copyright notices and any other notices required by the provider are correctly affixed.

Legal restrictions or exceptions remain unaffected.

Access to external resources

Users may be able to access external resources provided by third parties through this website. Users acknowledge and accept that the provider has no control over such resources and is therefore not responsible for their content and availability.The conditions under which such resources provided by third parties are available and under which rights of use to such content may be granted are set out in the contractual provisions of each third party or, alternatively, in the applicable legal provisions.

Permitted use

This website and the service may only be used for their intended purpose and in accordance with these Terms and Conditions and the applicable legal regulations.Users are responsible for ensuring that their access to this website and/or use of the service does not violate any laws, regulations or the rights of third parties.
‍Therefore, the Owner reserves the right to take all appropriate measures to protect its legitimate interests, such as denying Users access to this Website or the Service, terminating contracts, reporting objectionable activities carried out through this Website or the Service to the competent authorities - such as judicial or administrative authorities - if Users are proven or suspected to:
  • violate any legal provisions, regulations or these Terms and Conditions; or
  • infringe the rights of third parties; or
  • significantly affect the legitimate interests of the provider; or
  • insult the provider or a third party.
Terms of sale

Paid products

Some of the products available through this website as part of the Service are subject to a fee.

Prices, terms, and other conditions applicable to the purchase of such products are described below. For further information, please refer to this website and the relevant sections.

Product description

Prices, descriptions, and availability of products are available in the relevant sections of this website and are subject to change without notice.

Although products are presented on this website with the greatest possible technical care, representations of any kind (including graphic representations, images, colors, sounds) are for reference only and do not constitute a guarantee regarding the properties of the purchased product.

The features of the selected product will be explained during the purchase process.

Purchase process

All steps from selecting a product to placing an order are part of the purchasing process. The purchase process includes the following steps:
  • The user selects the desired product from the range and, where provided, specifies the desired quantity or properties so that the product appears in the product selection.
  • After providing all the required information, users must carefully review their order and then confirm and submit it using the appropriate button or mechanism on the Service (this Website). By doing so, users accept these Terms and Conditions and agree to pay the agreed purchase price.

Placing the order

When the user places an order, the following applies:
  • The contract is concluded upon placing the order. Placing the order therefore creates an obligation for the user to pay the purchase price, taxes, and any other fees and expenses as stated on the order page.
  • If information from the user is required, such as personal information or data, specifications or special requests, the placing of the order creates an obligation on the part of the user to cooperate accordingly.
  • After placing the order, users will receive a confirmation of receipt.

All notifications related to the purchase process described will be sent to the email address provided by the user for this purpose.

Prices

Users will be informed of all fees, taxes and costs (including any shipping costs) they will be responsible for during the purchase process and before placing their order.

Prices are displayed on this website as follows:
  • either exclusive of or including all applicable fees, taxes and costs, depending on which section the user is currently in.

Offers and discounts

The Provider may offer discounts or special offers for the purchase of products. Such offers and discounts are always subject to the terms and conditions set forth in the relevant section of this website.

Offers and discounts are always granted at the sole discretion of the provider.

Repeated or recurring offers or discounts do not create any claims/titles or rights that users may assert in the future.

Depending on the case, discounts or offers are only valid for a limited period of time or while supplies last. If an offer or discount is limited in time, unless otherwise stated, the time references refer to the provider's time zone. This can be found in the relevant information provided by the provider in this document.

Payment methods

Information about accepted payment methods will be provided during the purchase process.

Some payment methods may be available only with additional terms and conditions or fees. In these cases, you will find the relevant information in the relevant section of the Service (this Website).

All payments are processed through third-party providers. Therefore, this website does not collect payment information—such as credit card details—but simply receives a notification when the payment is successfully completed. Users can read the privacy policy of this website to learn more about data processing and their rights regarding their data.

If payment via the available methods fails or is declined by the payment service provider, the Provider is not obligated to fulfill the order. If a payment fails or is declined, the Provider reserves the right to claim all associated costs or damages from the User.

Retention of title

The ordered products only become the property of the user once the provider has received payment of the entire purchase price.

Delivery

Deliveries will be made to the address provided by the user and in the manner specified in the order summary.

Upon delivery, users should inspect the contents of the shipment and report any discrepancies immediately using the contact details provided in this document or as described on the delivery note. Users may refuse acceptance of the package if it is visibly damaged.

This website describes the countries or territories to which the goods will be delivered in the relevant section.

This website also describes the corresponding delivery times, or alternatively, these can be specified during the purchase process.

Unsuccessful delivery

The Provider shall not be liable for delivery errors due to inaccuracies or incompleteness in the execution of the order by the User, nor for damages or delays after delivery to the carrier if the latter was commissioned by the User and not recommended or provided by the Provider.

If the goods are not received at the specified time or collected within the specified period, the goods will be returned to the provider. In this case, the provider will contact the user to arrange a second delivery attempt or to discuss the next steps.

Unless otherwise agreed, the user shall bear the costs for each subsequent delivery attempt from the second delivery attempt onwards.
Contract term

Exemption for consumers residing in Germany

Notwithstanding the foregoing, the following applies if the user is resident in Germany and qualifies as a consumer:

After the initial term expires, the subscription will automatically renew for an unlimited period unless the user cancels before the end of that term.

The renewal fee will be charged to the payment method selected by the user at the time of purchase.

After renewal, the subscription is for an indefinite period and can be canceled monthly.

The user will receive a reminder of the upcoming perpetual renewal with reasonable advance notice. This reminder will include instructions on how to prevent the renewal or subsequently cancel the subscription.

Termination

Renewed subscriptions may be terminated at any time by providing the Provider with a clear and unambiguous notice of termination. To do so, Users must use the contact details provided in this document or, where possible, the appropriate controls provided through this Website.

If the cancellation notice is received by the provider by the end of the current month, the subscription will expire at the end of that month.

Provision of personal data

In order to access or obtain some of the products provided as part of this service through this Website, Users may be required to provide their Personal Data in accordance with the requirements indicated on this Website.
User rights

Right of withdrawal

Unless otherwise stated, the user may withdraw from the contract within the period specified below (usually 14 days) without giving any reason. In this section, users can learn more about the withdrawal conditions.

To whom the right of withdrawal applies
‍Under EU law, European consumers have a statutory right of withdrawal from contracts concluded online (distance contracts). They can withdraw from the contract within the applicable period for any reason and without justification. This right of withdrawal applies unless exceptions are listed below.

For users who are not European consumers, the rights set out in this section do not apply. The consumer is only liable to the seller for any diminished value of the goods resulting from handling of the goods other than that necessary to familiarize the consumer with their nature, characteristics, and functioning.

Exercise of the right of withdrawal

To exercise his right of withdrawal, the user must send the provider an unambiguous declaration indicating his decision to withdraw.

For this purpose, Users may use the model withdrawal form available in the "Definitions" section of this document. However, Users are free to express their decision to withdraw by means of an unambiguous statement or other appropriate means. To meet the deadline for exercising this right, Users must submit the withdrawal statement before the withdrawal period expires.

When does the cancellation period expire?
  • When purchasing goodsThe withdrawal period shall expire 14 days after the day on which the user or a third party other than the carrier designated by him takes possession of the goods.
  • When purchasing multiple items in one orderwhich are then delivered separately, the withdrawal period shall expire 14 days after the day on which the User or a third party other than the carrier designated by him takes possession of the last delivered goods, batch or part.

Effects of revocation

Users who properly withdraw from a contract will be refunded all payments made to the provider, including delivery costs, if applicable.

However, the provider is not obliged to reimburse any additional costs if the user has chosen a delivery method other than the cheapest standard delivery offered by the provider.

The refund will be made promptly, but no later than 14 days after the day on which the Provider is notified of the User's decision to withdraw from the contract. The Provider will make the refund using the same payment method used by the User for the original transaction, unless expressly agreed otherwise with the User. In any case, the User will not incur any costs or fees associated with the refund.

...when purchasing goods

The user must return or hand over the goods to the provider or a person authorized by the provider to receive the goods immediately and in any event no later than 14 days from the date on which he notified the provider of his decision to withdraw from the contract, unless the provider has offered to collect the goods himself.

The deadline is met if the user hands over the goods to the carrier before the expiry of the 14-day period or otherwise returns the goods as specified above. The provider may refuse to refund until it has received the goods back or until the user has provided proof that they have returned the goods, whichever is earlier.The user is only liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The costs of returning the goods are borne by the user.